#!/usr/bin/env python3
"""
SuperSam — Manual Campaign (State Machine)
Заменяет n8n workflow "Ручное управление"
Логика:
Если после второй SMS (notification_status = 'second_sms_sent')
прошло auto_manual_after_hours и клиент не согласовал
(delivery_status = 'pending_confirmation'):
→ notification_status = 'manual_required'
→ delivery_status = 'manual_confirmation_required'
→ next_notification_check_at = +3 мин
→ Telegram-уведомление
Расписание: 9-21, Пн-Сб (настраивается из админки)
Скрипт НЕ отправляет SMS — только перевод в ручное управление.
"""
import os
import sys
import logging
from datetime import datetime, timezone, timedelta
import requests
import psycopg2
from psycopg2.extras import RealDictCursor
# ─── Конфигурация ────────────────────────────────────────────────────────────
DB_HOST = os.environ.get("DB_HOST", "10.0.4.12")
DB_PORT = os.environ.get("DB_PORT", "5432")
DB_NAME = os.environ.get("DB_NAME", "postgres")
DB_USER = os.environ.get("DB_USER", "supabase_admin")
DB_PASS = os.environ.get("DB_PASS", "4fe80bb21c7c3d17a8d8b226adf7a479")
TELEGRAM_BOT_TOKEN = os.environ.get("TELEGRAM_BOT_TOKEN", "")
TELEGRAM_CHAT_ID = os.environ.get("TELEGRAM_CHAT_ID", "25164483")
LOG_FILE = "/var/log/supersam-sms-manual.log"
CAMPAIGN_TYPE = "manual"
# ─── Логирование ─────────────────────────────────────────────────────────────
logging.basicConfig(
level=logging.INFO,
format="%(asctime)s [%(levelname)s] %(message)s",
handlers=[
logging.FileHandler(LOG_FILE),
logging.StreamHandler(sys.stdout),
],
)
log = logging.getLogger("sms_manual")
# ─── БД ──────────────────────────────────────────────────────────────────────
def get_db_conn():
return psycopg2.connect(
host=DB_HOST, port=DB_PORT, dbname=DB_NAME,
user=DB_USER, password=DB_PASS,
)
def load_settings(conn):
with conn.cursor(cursor_factory=RealDictCursor) as cur:
cur.execute("SELECT * FROM sms_campaign_settings WHERE campaign_type = %s", (CAMPAIGN_TYPE,))
row = cur.fetchone()
if not row:
return {"enabled": True, "auto_manual_after_hours": 3, "telegram_chat_id": TELEGRAM_CHAT_ID}
return dict(row)
# ─── Telegram ────────────────────────────────────────────────────────────────
def send_telegram(message, chat_id):
if not TELEGRAM_BOT_TOKEN:
log.warning("TELEGRAM_BOT_TOKEN not set, skipping Telegram")
return
try:
resp = requests.post(
f"https://api.telegram.org/bot{TELEGRAM_BOT_TOKEN}/sendMessage",
json={"chat_id": chat_id, "text": message, "parse_mode": "HTML"},
timeout=10,
)
if resp.status_code != 200:
log.warning(f"Telegram error: {resp.text[:200]}")
except Exception as e:
log.warning(f"Telegram failed: {e}")
# ─── Проверка рабочего времени ────────────────────────────────────────────────
def is_within_work_hours(settings):
now_msk = datetime.now(timezone(timedelta(hours=3)))
today_num = now_msk.weekday() + 1
allowed_days = set()
work_days_str = settings.get("work_days", "1,2,3,4,5,6")
for part in str(work_days_str).split(","):
part = part.strip()
if part.isdigit():
allowed_days.add(int(part))
if today_num not in allowed_days:
return False
hour = now_msk.hour
start_h = settings.get("work_hours_start", 9)
end_h = settings.get("work_hours_end", 21)
return start_h <= hour < end_h
# ─── State Machine ───────────────────────────────────────────────────────────
def get_groups_to_manual(conn):
"""Группы, где вторая SMS отправлена, но клиент не согласовал,
и пришло время перехода к ручному управлению.
"""
with conn.cursor(cursor_factory=RealDictCursor) as cur:
cur.execute("""
SELECT og.id, og.group_key, og.customer_name, og.customer_phone,
og.notification_status, og.delivery_link,
og.second_sms_sent_at, og.next_notification_check_at
FROM order_groups og
WHERE og.delivery_status = 'pending_confirmation'
AND COALESCE(og.notification_status, '') = 'second_sms_sent'
AND (og.next_notification_check_at IS NULL OR og.next_notification_check_at <= NOW())
ORDER BY og.created_at ASC
""")
return [dict(r) for r in cur.fetchall()]
def update_order_group(conn, group_id, fields):
with conn.cursor() as cur:
set_parts = []
values = []
for k, v in fields.items():
if v == "NOW()":
set_parts.append(f"{k} = NOW()")
else:
set_parts.append(f"{k} = %s")
values.append(v)
values.append(group_id)
cur.execute(f"UPDATE order_groups SET {', '.join(set_parts)} WHERE id = %s", values)
conn.commit()
# ─── Основная логика ─────────────────────────────────────────────────────────
def step_move_to_manual(conn, settings):
"""Перевод групп в ручное управление"""
tg_chat = settings.get("telegram_chat_id", TELEGRAM_CHAT_ID)
delay_minutes = settings.get("auto_manual_after_hours", 3)
groups = get_groups_to_manual(conn)
log.info(f"Step 1: {len(groups)} groups to move to manual")
moved = 0
for group in groups:
group_id = str(group["id"])
name = group.get("customer_name") or group.get("group_key", "—")
phone = group.get("customer_phone", "")
delivery_link = group.get("delivery_link", "")
log.info(f"Group {group_id}: moving to manual_required ({name})")
update_order_group(conn, group_id, {
"notification_status": "manual_required",
"delivery_status": "manual_confirmation_required",
"sms_attempts": 2,
"last_sms_error": None,
"next_notification_check_at": f"NOW() + INTERVAL '{int(delay_minutes)} minutes'",
"status": "manual_required",
})
send_telegram(
f"🔧 Ручное управление\n{name} ({phone})\n"
f"Клиент не согласовал доставку после двух SMS\n"
f"Ссылка: {delivery_link}",
tg_chat,
)
moved += 1
return moved
# ─── Main ────────────────────────────────────────────────────────────────────
def main():
log.info("=" * 60)
log.info("Manual Campaign — START")
conn = get_db_conn()
try:
settings = load_settings(conn)
log.info(f"Settings: work_hours={settings.get('work_hours_start')}-{settings.get('work_hours_end')}, "
f"work_days={settings.get('work_days')}")
if not settings.get("enabled", True):
log.info("Campaign disabled, exiting")
return
# Только в рабочие часы
if not is_within_work_hours(settings):
log.info("Outside work hours, skipping")
return
moved = step_move_to_manual(conn, settings)
log.info(f"Run summary: moved_to_manual={moved}")
if moved > 0:
send_telegram(
f"📊 Ручное управление\nПереведено в ручное: {moved}",
settings.get("telegram_chat_id", TELEGRAM_CHAT_ID),
)
except Exception as e:
log.error(f"Fatal error: {e}", exc_info=True)
finally:
conn.close()
log.info("Manual Campaign — END")
log.info("=" * 60)
if __name__ == "__main__":
main()